Responding to an enquiry
To understand the request, identify the relevant country route and communicate about requested support.
Privacy information
How we handle personal information.
This policy explains what UK to Schengen may receive when you use the website or make an enquiry, why it is used and the choices available to you.
- Data minimisation
- No sale of personal data
- No sensitive files at first contact
At a glance
The information covered by this policy.
UK to Schengen is the service responsible for information submitted through its enquiry routes. Privacy requests can be sent to info@uktoschengen.co.uk or by post to 8 Westfield Avenue, London, E20 1NW, United Kingdom.
- 01Information you choose to provide
This may include your name, contact details, destination, travel dates, nationality, UK residence position, number of applicants and the message you send.
- 02Technical information
Hosting and security systems may process basic request information such as IP address, browser type, requested page, date and time to deliver and protect the website.
- 03Enquiry source and confirmation
The enquiry record may include the country guide or Apply page used, the selected destination, a reference number and whether the confirmation email was sent.
- 04Information not requested initially
Do not send passport scans, bank statements, payment-card details, passwords or complete immigration files in a first enquiry.
Use and disclosure
Why information may be used.And when it may be shared.
Providing requested support
To take steps requested before a service begins and to perform any support arrangement you choose to enter.
Safety and legal obligations
To protect the website, prevent misuse, keep necessary records and comply with applicable legal duties.
Service providers
Information may be handled by necessary hosting, email, messaging or technical providers acting for the service.
Authorities and professional advisers
Disclosure may occur where required by law, needed to protect legal rights, or specifically requested and authorised by you.
No sale of enquiry data
Personal information is not sold to third parties for their independent advertising.
Retention and rights
Kept only while there is a reason.
Retention depends on the enquiry, any support provided, legal or accounting requirements and the need to resolve complaints or disputes.
- 1Retention criteria
Information should be deleted or anonymised when it is no longer reasonably needed for the purpose for which it was collected or a legal requirement.
- 2Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or transfer of personal information.
- 3Questions and complaints
Contact us first so the issue can be investigated. You may also raise a concern with the UK Information Commissioner's Office.
External services
Links and international processing.
Country guides link to governments, embassies and authorised providers. Their privacy terms apply when you leave this website. Email, messaging, hosting or other providers may process information in another country under the safeguards applicable to that provider and arrangement.
Have a privacy question?
Explain the information or request concerned and provide enough detail for it to be identified safely.
Privacy policy effective 15 October 2026. Review this notice again before launch if the enquiry channel, analytics, advertising, hosting or data-handling practices change.
